TeamViewer

New Features

servicecamp – your integrated service desk
TeamViewer now offers an integrated service desk that makes it easy to manage, prioritize, and answer incoming request tickets via a shared mail inbox. Access the service desk from anywhere to provide seamless service and support, and not just for IT.
QuickSupport for Windows 10 Mobile
TeamViewer is the first and currently only solution capable of providing remote support to Windows 10 Mobile devices. Simply download and launch TeamViewer QuickSupport on your Windows 10 mobile device.
Put the right person on the job
Allow customers to initiate a chat conversation right after they open your custom QuickSupport or Host module. Reduce phone calls, clarify issues, assign the right supporter, and assure your customer that help is imminent.
Who goes there?
With optional reporting of incoming connections, you always know the details of when people have connected to your managed devices.
Policies via API
Assign TeamViewer setting policies using third-party solutions via web API. Large enterprises with highly complex IT infrastructures will enjoy this greater flexibility to ensure that policies are appropriately implemented across the entire organization.
Leave a lasting impression
Leave an optional note at the end of a session. It’s a great way to let customers know what you did and to say thank you and remind customers where to go whenever they need help in the future.
Maintain situational awareness
The toolbar now offers a real-time situation report containing useful information related to that specific session and to the overall health of the remote device. Suggested actions are also provided in order to quickly resolve certain issues.
OneDrive for Business
TeamViewer has expanded its list of supported cloud storage providers to include enterprise-level capabilities and now offers integration of OneDrive for Business into your file box.

Bug fixes

Fixed a bug where key combinations using the 'AltGr' key were not transferred correctly
Fixed a bug where it was not possible to reconnect after updating a custom QuickSupport to a custom Host module
Fixed a bug when logout of Windows 10 caused the remote window to freeze
Fixed a bug where text was scaled incorrectly at high dpi resolutions within the Host module
Fixed a bug where TeamViewer could not grab all parts of the virtual monitor
Fixed a bug where remote reboot using custom QuickSupport with Windows credentials failed
Fixed a bug that caused the "start meeting" button to be displayed as "abort connection" when applying a meeting-restriction policy to devices
Fixed a bug where the 100% scaling option did not have any impact
Fixed a bug when 'accept exclusively' is set the file transfer and remote control radio buttons were grayed out
Fixed a bug where TeamViewer was unable to get online after Windows sleep mode
Fixed a bug where some custom QuickSupport modules could not generate a session code
Solved some other issues that caused crashes
Minor improvements and fixes

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Bug fixes

Fixed a bug that TeamViewer started maximized after Windows login and doesn’t stays minimized in tray menu
Fixed a bug that it was not possible to connect to TeamViewer Version 4 and 5

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New Features:
QuickSupport (Preview) for Windows 10 Mobile - TeamViewer is the first and currently only solution capable of providing remote support to Windows 10 Mobile devices. Simply download and launch TeamViewer QuickSupport on your Windows 10 mobile device. The app is currently available for TeamViewer 11 as a Preview.
OneDrive for Business - TeamViewer has expanded its list of supported cloud storage providers to include enterprise-level capabilities and now offers integration of OneDrive for Business into your file box.
Bug fixes:
Fixed a bug where key combinations using the 'AltGr' key were not transferred correctly
Fixed a bug where it was not possible to reconnect after updating a custom QuickSupport to a custom Host module
Fixed a bug when logout of Windows 10 caused the remote window to freeze
Fixed a bug where text was scaled incorrectly at high dpi resolutions within the Host module
Fixed a bug where TeamViewer could not grab all parts of the virtual monitor
Fixed a bug where remote reboot using custom QuickSupport with Windows credentials failed
Fixed a bug that caused the "start meeting" button to be displayed as "abort connection" when applying a meeting-restriction policy to devices
Fixed a bug where the 100% scaling option did not have any impact
Fixed a bug when 'accept exclusively' is set the file transfer and remote control radio buttons were grayed out
Fixed a bug where TeamViewer was unable to get online after Windows sleep mode
Fixed a bug where some custom QuickSupport modules could not generate a session code
Solved some other issues that caused crashes
Minor improvements and fixes

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Bug fixes

Fixed a bug that caused TeamViewer to freeze when opening the context menu in the Computer & Contacts list

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Bug fixes

Fixed a bug that sometimes caused the connection to freeze during a file transfer
Fixed a bug where the installation on a Windows Server 2008 R2 was not possible
Fixed a bug where it was not possible to remotely install a custom Host when being connected to a QuickSupport
Minor improvements and fixes

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Bug fixes

Fixed a bug where a black screen occurred when connecting to Windows Server, Windows 7 or Windows 10
Fixed a bug that prevented the file transfer from being able to leverage full transfer speeds
Fixed a bug where the reconnect information message box did not open after restarting the remote machine manually
Fixed a bug where it was not possible to reconnect when restarting the remote machine during a "session code"-based session to a custom QuickSupport module
Fixed a bug where it was not possible to assign a device to an account via the in session dashboard
Fixed a bug where it was not possible to chat with a single participant during a meeting
Improved scrolling behaviour in Computer & Contacts list using the new user interface
Fixed a bug where the session code was still editable after it was closed in the new user interface
Solved some other issues which caused crashes
Minor improvements and fixes

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Jarom napisał:

TeamViewer 12.0.77242

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Bug fixes

• Fixed a bug that caused Custom Modules to lose their customization after remotely updating TeamViewer
• Fixed a bug that caused the unattended access setup wizard to be displayed after remotely updating TeamViewer
• Fixed a bug that loading the chat room list stopped after some time
• Fixed a bug where the TeamViewer window jumped into focus and interfered with KeePass.
• Solved some other issues which caused crashes
• Minor improvements and fixes

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Changelog

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Version 12.0.81460

• TeamViewer now leverages the graphics processing unit (GPU) for hardware accelerated image processing to further increase the performance
• Now you can select a default assignee for new created service cases
• Now see recently contacted partners in Computer & Contacts list
• Now see Job Queue in File Transfer
• Now modernized user interface for File Transfer
• Improved and simplified "Eco mode" workflow: Now it is possible to start the Host app and connect to the device with enabled “Eco mode” with only one step
• Fixed a bug that caused connection tab labels to be displayed mirrored in operating systems with right-to-left language
• Fixed a bug that caused connection tab labels to have a light blue background color in minor cases
• Fixed a bug where it was not possible to select existing IDs in the Remote Control Partner ID field with arrow down key
• Fixed a bug where it was not possible to make the correct language input in Remote control chat if the partnerside changed the language
• Fixed a bug where an unmute microphone error message at the start of a remote control connection occurred
• Fixed a bug where the Computer & Contact list was not disabled via Reg File
• Fixed a bug where a personalized Host did not get a random password after a computer assigned policy was deployed
• Fixed a bug where Computer & Contacts window was not displayed after system boot with TeamViewer autostart
• Fixed a bug that prevented buttons in a video call from functioning correctly in operating systems with right-to-left language
• Fixed a bug that sometimes caused crashes when closing a Custom QuickSupportv
• Fixed a bug that sometimes caused a crash when starting TeamViewer
• Fixed a bug that caused Custom Modules to not apply the correct font color in some cases
• Fixed a bug that caused Custom Modules to not apply the correct font and background color to the disclaimer window
• Minor improvements and fixes

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Changelog
Version 12.0.82216
Fixed

• Fixed a bug where the "Help me" button in custom host modules appeared although it was disabled
• Fixed a bug that sometimes caused 'Premium' licenses to be displayed as 'Enterprise' in the TeamViewer client window
• Solved some other issues which caused crashes
• Connections to Android Host and TeamViewer IoT Clients via
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  are possible again
• Minor improvements and fixes

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Changelog

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TeamViewer QuickSupport to niewielka aplikacja z rodziny TeamViewer, służąca do przyznawania dostępu zdalnego użytkownikom korzystającym z głównej edycji programu

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. Aplikacja pozwala na szybkie udostępnienie Pulpitu w trybie zdalnym, dzięki czemu podłączony użytkownik może kontrolować nasz system i przeprowadzać np. niezbędne naprawy czy konserwację. Możliwe jest również wzięcie udziału w konferencji lub transmisji audio/wideo z osobami zaproszonymi do naszego komputera. Program nie wymaga instalacji. Po uruchomieniu TeamViewer QuickSupport, zostanie wyświetlone skromne okienko z danymi uwierzytelniającymi, które należy podać zdalnemu użytkownikowi, aby mógł się z nami połączyć. Login jest stały, zaś losowe hasło zostaje wygenerowane przy każdym kolejnym włączeniu aplikacji lub po skorzystaniu z odpowiedniej opcji. Oprócz danych uwierzytelniających, zdalny użytkownik nie musi posiadać żadnych innych uprawnień do przeprowadzania rozmaitych operacji w naszym systemie.

Program korzysta z rozwiązań wykorzystywanych w głównej wersji TeamViewera – radzi sobie bez problemów z zaporami sieciowymi, ustawieniami ruterów NAT i zablokowanymi portami, nie przeszkadzają one w połączeniach. Stosowane jest kodowanie sesji przy pomocy algorytmu AES 256-bit, zaś transfer danych odbywa się poprzez szyfrowane kanały, wykorzystujące 2048-bitową wymianę kluczy RSA. W ustawieniach programu można aktywować logowanie zdarzeń, otworzyć log, ustalić parametry serwera proxy, skonfigurować właściwości połączenia konferencyjnego (w tym ustawienia mikrofonu i odtwarzania głosu) oraz preferencje wideo (ustawienia kamery, podglądu i jakości obrazu, wyświetlanie grafiki statycznej zamiast wideo).

Szata graficzna aplikacji jest przyjemna dla oka i w miarę nowoczesna. Obsługa nie powinna przysporzyć nikomu większych trudności. Program świetnie nadaje się dla mniej doświadczonych użytkowników, pozwalając im m.in. na bezproblemowe skorzystanie ze zdalnego serwisu komputerowego. W witrynie producenta nie znajdziemy szczegółowych instrukcji odnoszących się do TeamViewer QuickSupport, jednak wystarczy skorzystać z porad przygotowanych dla głównego wydania TeamViewer.

Uwaga!
Program nie wymaga instalacji, wystarczy uruchomić pobrany plik.

Wymagania!
Wymagane jest połączenie z aplikacją

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poprzez Internet lub LAN.

Czytaj:

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TeamViewer 13.0.5058
- Change log not available for this version

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