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- 4 Czerwiec 2013
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TeamViewer 11.0.65280
New Features
servicecamp – your integrated service desk
TeamViewer now offers an integrated service desk that makes it easy to manage, prioritize, and answer incoming request tickets via a shared mail inbox. Access the service desk from anywhere to provide seamless service and support, and not just for IT.
QuickSupport for Windows 10 Mobile
TeamViewer is the first and currently only solution capable of providing remote support to Windows 10 Mobile devices. Simply download and launch TeamViewer QuickSupport on your Windows 10 mobile device.
Put the right person on the job
Allow customers to initiate a chat conversation right after they open your custom QuickSupport or Host module. Reduce phone calls, clarify issues, assign the right supporter, and assure your customer that help is imminent.
Who goes there?
With optional reporting of incoming connections, you always know the details of when people have connected to your managed devices.
Policies via API
Assign TeamViewer setting policies using third-party solutions via web API. Large enterprises with highly complex IT infrastructures will enjoy this greater flexibility to ensure that policies are appropriately implemented across the entire organization.
Leave a lasting impression
Leave an optional note at the end of a session. It’s a great way to let customers know what you did and to say thank you and remind customers where to go whenever they need help in the future.
Maintain situational awareness
The toolbar now offers a real-time situation report containing useful information related to that specific session and to the overall health of the remote device. Suggested actions are also provided in order to quickly resolve certain issues.
OneDrive for Business
TeamViewer has expanded its list of supported cloud storage providers to include enterprise-level capabilities and now offers integration of OneDrive for Business into your file box.
Bug fixes
Fixed a bug where key combinations using the 'AltGr' key were not transferred correctly
Fixed a bug where it was not possible to reconnect after updating a custom QuickSupport to a custom Host module
Fixed a bug when logout of Windows 10 caused the remote window to freeze
Fixed a bug where text was scaled incorrectly at high dpi resolutions within the Host module
Fixed a bug where TeamViewer could not grab all parts of the virtual monitor
Fixed a bug where remote reboot using custom QuickSupport with Windows credentials failed
Fixed a bug that caused the "start meeting" button to be displayed as "abort connection" when applying a meeting-restriction policy to devices
Fixed a bug where the 100% scaling option did not have any impact
Fixed a bug when 'accept exclusively' is set the file transfer and remote control radio buttons were grayed out
Fixed a bug where TeamViewer was unable to get online after Windows sleep mode
Fixed a bug where some custom QuickSupport modules could not generate a session code
Solved some other issues that caused crashes
Minor improvements and fixes
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